MediaNews Group, Inc.

  • Retention Sales

    Job Locations US-CA-Milpitas
    Posted Date 5 months ago(11/26/2018 10:52 AM)
    Requisition ID
    Time Type
    Employment Type

    Job_Logo_BayArea NewsGroup


    Making and receiving calls in a call center environment to current and non-current subscribers of the Bay Area News Group for purposes of updating account information such as credit card information, addresses and emails. Additionally, this position calls to verify the legitimacy of new orders/delivery and also calls on subscribers in grace. #BANG #Entry level



    • Customer service skills, a genuine concern for subscribers, able to convey care, and empathy for customers that have had service problems with their subscription.
    • Must be self-starter with initiative. Strong organizational skills, the ability to multi-task and work within a deadline-oriented environment.
    • Ideally candidates should have prior experience in a clerical or customer service environment. Must have good verbal and written communication skills and be able to convey care, concern, and empathy for the subscriber.
    • Proficiency with MS Windows, Word, Excel, Email.


    • Must have regular and reliable attendance.
    • Must be at least 18 years of age.


    Bay Area News Group is an equal opportunity employer. Applicants for all job openings are welcome and will be considered without regard to race, color, religion, national origin, sex, age, sexual orientation, physical or mental disability, or any other basis protected by state, federal or local law. It is the intent of the Company to comply with all applicable federal, state and local legislation concerning equal opportunity in employment will be kept confidential according to EEO guidelines.


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