MediaNews Group, Inc.

  • Part Time Customer Service Representative

    Job Locations US-OH-Lorain
    Posted Date 2 weeks ago(10/3/2019 6:38 PM)
    Requisition ID
    2019-2283
    Time Type
    Part-Time
    Employment Type
    Regular
  •  

    Media news group

    Overview

    The Morning Journal, a subsidiary of MediaNews Group, is seeking a Part Time Customer Service Representative to join the team!  MediaNews Group offers news reporting and third party advertising and marketing opportunities through its multi-platform products which include: web, mobile, tablet, and print.  We are one of the largest media groups in the U.S., serving high-value audiences and connecting advertisers to them. MNG publishes award-winning content (49 Pulitzers) that amasses and engages a nationwide audience via 800 multi-media platforms including web, mobile, social, and print.  We are transforming the news industry. #LI-RL1

    Responsibilities

    • Communicate with customers and office staff in a deadline-driven environment.
    • Maintain accurate records of customer complaints/requests and provide information to the delivery team
    • Directly contribute to the resolution of customer complaints
    • Answer multi-line phones, redirecting calls, taking messages.
    • Perform outbound calling assignments as necessary.
    • Greet and assist walk-in customers.
    • Follow-up on customer service issues to ensure successful outcomes
    • Enter cash and credit card transactions.  
    • Enter a variety of data into subscriber and contact databases
    • Perform basic data processing functions
    • Open and sort mail
    • Perform general office duties as assigned.

    Qualifications

    • High School Diploma or equivalent; some college, preferred.
    • Strong organizational and problem-solving skills, and the ability to multi-task.
    • Strong verbal and written communication skills.
    • Basic proficiency with Microsoft Word and Excel, Google Docs and email.
    • Ability to maintain a professional demeanor in a fast-paced office environment
    • Ability to convey a friendly and caring demeanor when communicating with customers
    • Some customer service experience and/or inbound/outbound phone experience preferred.

     

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