MediaNews Group, Inc.

Customer Service Representative

Job Locations US-OH-Willoughby
Posted Date 2 months ago(2/5/2020 4:21 PM)
Requisition ID
Time Type
Employment Type



Media news group



This position is responsible for the support of credit and collection activities.

This position assists in other accounting tasks, as needed.

Normal Work Schedule

Flexible standard hours around 10:00 AM- 7:00 PM, Monday-Friday.  Some overtime and weekends may be required.



  1. Set-up new customers in the advertising system and make changes to accounts: address, phone number, customer type, etc.
  1. Perform customer credit analysis, as needed.
  1. Initiate collection dunning letters.
  1. Mail copies of A/R statements and any statements that require tear sheets or affidavits.
  1. Work the Unapplied Payment Report by identifying where payments should be applied on customer’s accounts and applying the payments timely.
  1. Receive returned mail and determine why it was returned and where it should be resent.
  1. Research and reconcile customer accounts.
  1. Ask for approval to send final demand requests to customers and send accounts to a third party collection agency, when necessary.
  1. Assist with incoming phone calls.
  1. Place customer accounts on a credit stop status and also remove the credit stop status. Communicate these account status changes to the field.
  1. Release ads so they can be publishable in online and printed publications.
  1. Other duties as assigned.


Minimal independent decision making; will work under direct supervision.



  • Accounting process and controls knowledge
  • Ability to read and comprehend written instructions (including process, policy and procedures manuals), correspondence and financial documents
  • Able to write and organizing correspondence (generally in e-mail)
  • Ability to hear, comprehend and speak clearly when communicating information and instructions in conversations with other employees and vendors.
  • Ability to create Excel spreadsheets using formulas as needed.
  • Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists
  • Ability to apply common sense understanding and execution of instructions in written or oral form
  • Strong analytical skills
  • Initiative
  • Good interpersonal skills
  • Attention to detail
  • Team collaboration skills
  • Customer focused


The environmental factors and/or physical requirements of this position include the following:

·         0-10% Travel

·         This job is for a normal office work environment with continuous use of a computer/keyboard. Requires good hand-eye coordination, arm, hand and finger dexterity, and visual acuity to use a keyboard and read written and PC monitor information. The associate frequently is required to sit, reach with hands and arms, talk and hear and manipulate (lift, carry, move) light weights of up to 10 pounds.

·         Occasional moderate job stress due to deadlines, downtime and number of escalated issues from off-site locations.

·         Must be able to attend work on-site during normal business hours to process secure financial transactions.  

The position may be remote and employees are responsible for their own internet


Reports to the Credit & Collections Supervisor.  Works closely with the Cash Application Accountants and Collection Specialists.  Works with the other Shared Services Center teams frequently.


·         The minimum education required to be considered for this position is a GED or high school diploma.

·         The preferred education required to be considered for this position is an Associate’s degree.

Specialized or technical knowledge, credentials or licensing required for the position include:

·         Demonstrated proficiency with PC tools such as electronic mail software, word processor, presentation software and spreadsheet software (Microsoft Outlook, MSWord, PowerPoint, and Excel preferred)

·         Demonstrated knowledge of automated collections/Accounts Receivable/accounting systems preferred

The minimum number of Years of Prior and Related experience to be considered for this position is:

·         None.

The preferred number of Years of Prior and Related experience to be considered for this position is:

·         One or more years related Collections or A/R experience




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