MediaNews Group, Inc.

Credit & Collections Supervisor

Job Locations US-OH-Willoughby
Posted Date 3 weeks ago(3/16/2020 3:24 PM)
Requisition ID
Time Type
Employment Type


Media news group


MediaNews Group's Shared Services Center is seeking a Credit & Collections Supervisor to join the team!  MediaNews Group offers news reporting and third party advertising and marketing opportunities through its multi-platform products which include: web, mobile, tablet, and print.  We are one of the largest media groups in the U.S., serving high-value audiences and connecting advertisers to them. MNG publishes award-winning content (49 Pulitzers) that amasses and engages a nationwide audience via 800 multi-media platforms including web, mobile, social, and print.  We are transforming the news industry.


This position is responsible for Credit, Collections and Cash Applications processes for all Properties (Newspapers) owned by MediaNews Group. This includes, but is not limited to; customer credit analysis, Accounts Receivable (A/R) aging, collections activities, including initiating collection calls, enforcing credit policies, managing credit holds, applying cash to A/R accounts, usually through a lockbox, and A/R write-offs.


Principal Position Responsibilities

  • Ability to communicate with remote locations. 
  • Foster strong relationships with field representatives in advertising and property Publishers.
  • Develop and implement best practices related to credit, collections and AR activities; reporting, communications, and team development.
  • Responsible for creating an environment and culture that fosters process improvement, high performance teams, employee growth, extraordinary customer service, and market-driven competitiveness in Credit and Collections. 
  • Responsible for establishing productivity and quality performance measurements, monitoring performance against established goals, and coaching employees on process improvements.
  • Key contact for several banks and lockbox firms.
  • Owns and enforces all Credit & Collections policies, controls, processes and procedures. Key contact for Sales personnel at field locations.
  • Strong customer service skills and focus.
  • Ability to communicate technical problems to the appropriate IT staff for system functionality issues and resolution. 
  • Perform as the “subject matter expert” for BPS, Mactive, interfaces, software upgrades, testing, etc.
  • Ensure all documentation is SOX compliant, up-to-date, accurate and easy to understand.
  • Foster communication and teamwork within, and across, other SSC departments.
  • Perform standard supervisory functions for assigned employees (performance reviews, training, counseling, etc.).
  • Hire, train, and motivate the Credit & Collections team.
  • Perform salary review/administration for the Credit and Collections team.
  • Coordinate integration of new Properties into the Shared Services Center.

Decision-Making Responsibilties

  • Works under minimal supervision, critical and analytical decision-making skills used frequently. 
  • Seasoned at negotiating payments with clients and tactfully negotiating with Property staff to achieve win-win results. 
  • Expected to take initiative to refine procedures, notify senior management of potential issues, use tact, be discreet and diplomatic in servicing the client, managing direct reports and communicating with others. 
  • Expected to model ethical behavior at all times.

Number of Associates Supervised: 7 direct reports


Normal Work Schedule

Flexible standard hours around 9:00 AM - 6:00 PM, Monday-Friday.  Some overtime and weekends may be required.



Position Skill Requirements

  • Ability to read and comprehend written instructions (including process, policy and procedures manuals), correspondence and financial documents
  • Proficient in legibly writing and organizing correspondence
  • Demonstrated ability to deliver verbal and written communications efficiently and effectively to all levels within an organization
  • Must be able to resolve and negotiate
  • Accounting process and controls knowledge
  • Self-initiative
  • Good interpersonal skills and diplomacy
  • Attention to detail
  • Collaboration skills
  • Customer-focused
  • Process improvement focused
  • Ethical

The environmental factors and/or physical requirements of this position include the following: 

  • 0-10% Travel
  • This job is for a normal office work environment with continuous use of a computer/keyboard. Requires good hand-eye coordination, arm, hand and finger dexterity, and visual acuity to use a keyboard and read written and PC monitor information. The associate frequently is required to sit, reach with hands and arms, talk and hear and manipulate (lift, carry, move) light - weights of up to 10 pounds.
  • Occasional, moderate job stress due to deadlines, downtime and number of escalated issues from off-site locations.
  • Must be able to attend work on-site during normal business hours to process secure financial transactions. 


Organizational Relationships 

  • Reports to the Property Accounting Controller.  
  • Works regularly and frequently with the Property (Newspaper) FP&A, Advertising and Circulation contacts.  
  • Works regularly and frequently with the other Shared Services Center teams – especially the Billing team.  
  • Works with the technical support team for: PBS, Mactive, PCs, Networks.  Works regularly with various banks and lockbox providers.



  • The minimum education required to be considered for this position is a Bachelor’s Degree.

  • The preferred education required to be considered for this position is a Bachelor’s Degree in business and/or a combination of college education and experience to enable successful performance.


Specialized or technical knowledge, credentials or licensing required for the position include: 

  • Demonstrated proficiency with PC tools such as mail software, word processor, presentation software and spreadsheet software (Microsoft Office suite: Outlook, MSWord, PowerPoint, and Excel preferred)

  • Demonstrated knowledge of an ERP system such as JD Edwards, Oracle, or SAP.

  • Demonstrated knowledge of automated credit and collections systems 

  • Exposure to, or experience with, PBS and/or Mactive preferred.

The minimum number of Years of Prior and Related experience to be considered for this position is: 

  • Five (5) years of Accounting/business experience that enables performance in all aspects of the position

  • Three (3) years of supervisory experience.

The preferred number of Years of Prior and Related experience to be considered for this position is: 

  • Six to eight  (6-8) years of business experience 

  • Seven (7) years related Credit and Collections experience

  • Four to five (4-5) years of supervisory experience. #LI-BN1


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