MediaNews Group, Inc.

Circulation Customer Service Clerk

Job Locations US-CA-Eureka
Posted Date 3 weeks ago(7/23/2020 2:18 PM)
Requisition ID
2020-2559
Time Type
Part-Time
Employment Type
Regular

 

Job_Logo_Eureka Times Standard

Overview

The Times-Standard is locarted in Eureka, CA.  Eureka is a coastal city in Northern California.  Enjoy all of the outdoor activities and cool weather in Eureka.

 

Responsibilities

Overall Duties and Responsibilities:

The Customer Service Representative is a circulation customer support position working closely with our customers, the carriers and circulation department personnel. 

Provide excellent customer service to our Times-Standard Subscribers by:

  • Answering calls regarding delivery and billing inquiries from subscribers and circulation field personnel on a multi-line phone system
  • Accessing and entering subscriber information into an electronic subscriber database
  • Cash Handling - Taking payments in person through the cash register, and over the phone via credit or debit card.
  • Writing payment receipts - Setting up new office pay accounts, post payments to accounts and balancing monies entered
  • Make outbound sales and retention calls
  • Assist customers with obituary postings
  • Assist Circulation Director with other assigned related tasks as needed

Word processing and computer skills requried (Word and Excel)

Duties will require a high degree of accuracy and attention to detail

Pleasant telephone manner

Qualifications

  • Prior office experience a plus
  • High school diploma or GED

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